Effectively inform and educate our guests about specific wellness concerns. • Be flexible with your schedule, supporting the needs of the Salon. • Properly care for equipment and use proper amounts of product to assist with cost controls. • Have complete knowledge and understanding of all services and products offered. • Uphold the standards of sanitation and sterilization as directed by law and the Salon’s policies and procedures. • Perform prep work, properly clean and restock room as required. • Communicate to management any and all occurrences involving staff or guests in the Salon that require attention. • Actively promote the Salon, treatments, services and retail, as well as programs, promotions and/or discounts available. • Handle guests’ questions and concerns professionally and courteously. • Provide accurate, appropriate and immediate responses to all requests by guests. • Possess the ability to work with and without direct supervision. • Maintain a positive attitude and contribute toward a quality work environment. • Regularly attend, participate in and support training and staff meetings for the Salon. • Assist in all areas of Salon operation as requested by management. Key Relationships • All issues to be communicated to the Salon Manager Key Job Responsibilities • Ensure that clients receive the best customer service care Self- Management • To be honest and trustworthy; friendly but professional attitude