The official is responsible to process, monitor and ensure the end to end processing of foreign trade activities i.e. LC/Amendments, LG/Amendments, BNCs (Sight + Usance), IDBC, ODBC, TR, Export LCs, Shipping Guarantees etc with close co-ordination of FTC, RMs and Customers. To provide value added services and ensure that all transactions are processed error free and in compliance with operating procedures and within the established turnaround time to maximize customer satisfaction. FTC being the focal point, the job also requires follow up with them/RMs/Customers to get the transactions processed/delivered to the satisfaction of Customers/Business. Key Result Areas: Receive, check and forward to FTC, the applications/documents pertaining to foreign trade. Contact customers (internal/external) to seek clarification and respond their queries efficiently and satisfactorily to provide them error free services and enhance their satisfaction. Identify gaps and recommend improvement in system and procedure to enhance efficiency, minimize risk and improve delivery standards. Maintain and update documents and correspondence record systematically to ensure efficient retrieval of the required documents. Identify bugs/flaws and propose improvement in operating system and procedure to enhance efficiency. Acquire thorough knowledge of Foreign Trade & international practices related to FT. Also to have thorough knowledge of processes as well as operating systems & identify training needs to perform assigned task efficiently. Ensure timely referrals & follow up with RMs/FTC to get the job done to avoid delay in processing/customer complaints. Ensure transactions are processed as per Compliance/Anti-Money Laundering guidelines and report suspicious/doubtful cases to Compliance Officer for further necessary action. Record, follow-up, report and closure of exception items in a timely manner. Maintain MIS/Data related to Foreign Trade. Ensure proper delivery/custody of documents.