To assist our members on-site in the submission of medical expenses and with the registration and use of mobile app. To answer policy and claim related queries and liaise with other internal departments in resolving customer impacting problems. Key Responsibilities: Receive incoming claims from members and ensure duly filled forms and necessary information is attached. Scan all incoming claims on time and forward to claims team to optimize claims adjudication and ensuring departmental SLA's are achieved. Assist members with the mobile app registration process, submission of claims and mobile app related queries. Maintain accurate filing records in a manner that allows files to be located quickly thereby ensuring that customer queries can be dealt with efficiently. Assist members with claim follow up queries. Answer policy related queries and assist members in maintaining accurate personal data on their policy documentation. Arrange for re-issuance of membership cards and assist in obtaining health insurance certificates. Liaise with other departments in resolving customer queries and improving client satisfaction levels. Other Ad hoc duties as required Required Experience: 2+ years' professional experience or internship in a customer serving environment. Ability to work independently with minimal supervision and assistance