Job Summary • Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed. • Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner. • Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards. • Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction. • Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products. • Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results. • Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected. Qualifications, Experience, Knowledge • Bachelor’s Degree • 1 - 2 years of experience in a managerial role; experience in retail is a plus • Good product knowledge and understanding of store operating procedures • Proficiency in MS Office • Fluency in English • Deep product knowledge across all departments