The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions Duties & Responsibilities • Provide excellent customer service and handle Customer queries. • Handle phone calls, respond to emails and meet customers when PCM / PRMs are away / busy. • Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell. • Provide customers with Account / Credit Card statement as requested. • To offer the 8 Global Premier Service Standards. • Forward to Scanning / SD all applications after checking that all are in-order and authorized as appropriate to prevent any errors. Reply for all discrepancies received from GR / SD. • Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing • Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch. • To effectively use CRMS as a tool to update contact history and cross sell bank products • To be conversant with policies and procedures and all subsequent updates related to RBWM