ompany : SANAD INSURANCE BROKERS WLL Country : Qatar Description : Our Company is Looking for Customer Care Relation Officer • Must have a strong Medical or Nursing Background • Must have knowledge in Insurance, specifically Medical Insurance • Preferably Female • Preferably in Qatar Job Responsibilities • Provides excellent service to customers through the resolution of basic customer inquiries received by phone or through written correspondence. • Liaise with the clients regarding their eligibility and entitlements • Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims of the clients • Responsible for filing and tracking insurance claims and informing clients of their claims status • Maintains records and arranged policy files for easy retrieval of documents • Maintains strict confidentiality related to medical records and other data • Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Performs other related duties or assignments as directed by the Senior Level Staff, General Manager and CEO Skills and Requirements • Minimum 2 years experience is required. • Must be knowledgeable in Microsoft Office Skills (MS Word, MS Excel, MS PowerPoint) • Degree/Diploma Holder. • Fluent in English (reading / writing / speaking) • Excellent written and oral communication skills • Highly Presentable