VHR
The onsite coordinator acts as an extension of our Customer’s HR and administration function. They are responsible for the timely and smooth delivery of all VHR workers from their domicile location to VHR’s Customer work location.
Following arrival, the onsite coordinator will ensure the contingent workers are settled in and happy with their living arrangements etc and will monitor performance of the services provided by the contingent workers to the Customer for the duration of the assignment.
The onsite coordinator is responsible for the strengthening of the VHR/Customer relationship by successful ongoing management of the workers through efficient expedition of the roles and responsibilities listed below, and, providing simultaneous assistance to the Customer in relation to the Customer’s internal processes and operational needs.
Supporting VHR, and all VHR workers in respect of;
• Assist with contingent workers travel arrangements as and when required.
• Assist with visa, residents permit, ID processing / renewal
• Manage customer relationship in terms of current open requirements
• Act as ‘internal customer’ to VHR Account teams in the UK and UAE to ensure smooth delivery of the programme.
• Ensuring rapid distribution of new requirements to VHR’s offices as and when received.
• Recruitment: recruitment trips, interview/selection next to client, pipeline, referencing and liaising directly with recruitment partner
• Support with interviews both F2F and via TEAMS.
• Use and management of VHR’s internal CRM system
• Coordinate arrival of new starters to accommodation and provide welcome brief.
• Coordinate arrival into the Customer facility at commencement of their assignment.
• Obtain all required forms and passes for each starter at the commencement of their contract of employment.
• Local presence and support to the Customer and workers in respect of problem resolution
• Provide first hand support for integrating and localising workers into new country and new team.
• Confront and resolve any issues and queries at a local level.
• Provide a friendly face on the ground who can assist workers with work related and any personal issues.
• Process timesheets ensuring receipt of all timesheets from each contingent worker (inclusive of authorising signatures) and relay the required paperwork to VHR Accounts team
• Ensure the filing of local documentation is controlled in a professional and exhaustive manner at all times and where possible, duplicated in soft copy filing in an organised fashion
• Maintain and develop local procedures keeping in a local VHR procedures manual
• General administration duties