As Duty Free Store Manager you will be responsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and best guest experience.
• Monitor customer service standards in store and work with DMS and Supervisors to deliver "GUEST" service standards to all HIA guests.
• Communicate shop KPI targets to DMS in a timely manner and ensure all DM's, Supervisors and the team members are aware of KPI targets.
• Review and discuss weekly store performance DMS and identify actions to improve performance.
• Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.
• Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.
• Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.
• Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.
• Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.
• Provide feedback on product performance/issues to respective Category Managers.