The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions
Duties & Responsibilities
• Provide excellent customer service and handle Customer queries.
• Handle phone calls, respond to emails and meet customers when PCM / PRMs are away / busy.
• Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for
cross sell.
• Provide customers with Account / Credit Card statement as requested.
• To offer the 8 Global Premier Service Standards.
• Forward to Scanning / SD all applications after checking that all are in-order and authorized as appropriate to prevent any errors.
Reply for all discrepancies received from GR / SD.
• Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing
• Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch.
• To effectively use CRMS as a tool to update contact history and cross sell bank products
• To be conversant with policies and procedures and all subsequent updates related to RBWM
Country : Qatar
Description : VINIRMA Consulting Pvt. Ltd. is a 360° Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.
VINIRMA Consulting is currently looking for Service Desk Manager for one of our clients which is a leading bank in Qatar with the following skill set and terms and conditions.
Skill set required
Should have strong back-ground in Windows backend environment.
Should be able to communicate well with clients be proficient in implementing ITIL/COBIT Processes and experienced in handling IT audits.
Preferably candidates having Gulf Experience.
Candidates from banking domain will be given priority.
Terms and conditions
Joining time frame: Maximum 1 month
The selected candidates shall be a direct employee of one of the leading banks in Qatar.
Process account opening applications and requests
Coordinate with Corporate, Commercial, Retail and other Departments wherever required
Reconciliation and follow up of Office Accounts
After sales service with regard to Account maintenance, funds transfer
MIS preparation, maintenance and publishing
Data entry into various banking application software for processing customer requests
Participate in projects identified for new processes or enhancement to existing processes
Understand customer impacting areas in processes and propose fixes
Movement and transfer of files and other material related to the Operations Department
Arrange the processed files and applications as per the guidelines
Collaborate within the department and interact with other departments
Adhere to Bank processes and policies, Regulatory guidelines and internal documents
Follow up effectively on delegated assignments/tasks/communications and escalate in timely manner
Communicate with other departments, Banks, service providers and external parties for operational related processes
Other duties as assigned by the reporting manager or designate from time to time. salary is negotiable by employer
About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Senior Officer Settlement, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
Role Summary:
The incumbent will be responsible and accountable for managing the Import L/Cs Settlement function in the Group by ensuring the timely settlement of the import L/Cs in a way that supports the business units and ensures a good working relationship with the Group's clients
Role Description:
Ensure that the information disclosed to the stakeholders with respect to settled import LCs is complete, accurate and provided on a timely basis.
Liaise with Group Compliance on QCB related compliance issues, as and when required.
Act as liaison to banks, beneficiaries, attorneys, clients.
Coordinate with QNB Section Heads and Managers involved in transactions relating to Import Letters of Credit and settlement to ensure efficient handling of operations.
Supervise and oversee the daily and monthly balancing of Trade Finance Operations records to reflect the actual liabilities of QNB and clients.
Coordinate with QNB Managers to ensure that outstanding balances of project finance clients do not exceed limits, and dues/ past dues are followed-up on daily basis.
Prepare and submit reports to senior manager to monitor workflow and income in addition to the monthly and quarterly reports.
Ensure efficient processing and handling of Import Letters settlement of Credit with strict compliance to QNB policy and procedures and International Chamber of Commerce Rules.
Verify accuracy and correct processing of all section work before authorizing, to secure the position of QNB and its clients.
Verify Swifts of transactions relating to settlement Import Letters of Credit.
Supervise staff of settlement Import Letters of Credit Settlement Unit and develop their knowledge and skills in Import Letters of Credit transactions.
Review settlement value of documents, sight, acceptance, DCF and past dues in same value dates ensuring full funding coverage with FX and Credit Dept. to avoid loss due to delay of payment interest.
Ensure timely reconciliation of the branch's accounts with the local regulator, local/ foreign banks and ensure that there are no outstanding entries for rectifications for a long period.
Monitor all facility utilization, as well as system amendments versus approved personal loans.
Manage administration of Letter of Credit facilities with banking institutions.
Recommend changes and improvements to policies and procedures pertaining to Letter of Credit settlement.
Responsible for ensuring collateral fees assessed are reasonable.
Approve transactions prepared by team.
Negotiate complex Letter of Credit information for backstop credits as related to payoffs and new business.
Provide guidance to loan closing, marketing and loan administration departments as required for Letter of Credit support.
Support International Branches and Subsidiaries
Manage and coach staff to develop their knowledge skills to safeguard QNB and clients against ambiguous transactions.
Make sure that Business Continuity measures are coordinated and controlled within the department.
Qualifications:
University graduate with 8-10 years of experience in Bank's Trade Finance Operations out of which 4 years in supervisory/ managerial position.
Identify accounts with outstanding invoices and establish communication with the client / relevant parties and promptly notify them of outstanding balances and continuously follow up for payment.
- Establish payment arrangements, including settlements with client / relevant parties and assertive in enforcing payment terms.
- Provide detailed updates on the collection activity and update client information in collection system.
Requirements
- Candidates should have a degree in accountancy or a related subject and will preferable have a masters degree as well.
- Candidates should have experience of working in a credit control department and should be fluent in written and spoken Arabic
Doha bank-----
Job Purpose
The Cashier is responsible for the processing of Bulk Cash coming from the Branches. He is also responsible for receiving and giving cash to ATM cashiers for ATM replenishments.
Main Duties
• Handles cash transactions related to Branches.
• Maintains and tally daily teller proof by the end of the day/daily balancing of Cash position.
• Buying and selling of Foreign currency notes and keeps a constant track of exchange rates.
• Keeps himself posted of all teller policies and procedures and ensures that they are strictly followed.
• Ensures that Bank policies and procedures are adhered to while handling cash.
• Gives and receives cash for ATM cash replenishment.
• Any other duties assigned by Manager, Back Office Operations.
Essential Qualifications/Experience Required
• University degree preferred in Banking/Finance/Business
• Min. of 3 years experience as a teller
Neil Debt Collection
Category : Other
Description : Multi-national Telecommunication and Banking Outsourcing Company requires Tagalog, Arabic and English speaking agents. No prior experience required. Looking for passionate individuals with eagerness to learn and grow. Attractive salary and incentive structure.
Builds and develops lasting relationships with large local corporates and global multinational corporations operating in Qatar.
Client Details
One of the Leading banking/ Financial Services
Description
• Responsible on gathering and analyzing credit information on current and potential borrowers.
• Lead the negotiation of terms & conditions and legal documentation with borrowers.
• Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.
• Ensure Credit Facility Agreements are prepared against deadlines and appropriately structured to the client's needs.
• Propose credit facility packages tailored to the requirements and credit worthiness of corporate clients.
• Monitors and supervises clients’ commitment to ensure a continuity of credit movement, tenor matching of credit facilities along with maintaining a sustainable and good relation with clients.
Job Offer
The package will be competitive
TEKINROADS CONSULTING-----
Business Analyst is responsible for the review, analyze & evaluate processes, systems & user needs for planned projects based on the business plan of the enterprise. The Business Analyst is involved in the development of business cases & managing UAT
Trdfin Support Services Pvt Ltd
Description : Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide.
If you are truly passionate about sales and have outstanding selling skills, this role could be for you.
Your main task is to attract new clients (sales) involved in international trade such as exporters and importers by offering them our trade finance services such as LC (Letter of Credit, SBLC (Stand-by Letter of Credit), BG (Bank Guarantee) necessary for them to trade successfully in the global market.
About The Job
· Identify opportunities (lead generation) and generate sales from your country of residence.
· Build and maintain strong customer relationships and assist with all relevant client checks.
· Review Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorism Finance (CTF) requirements.
You Must Have
· 2+ years of experience in financial consultation, corporate advisory, corporate and institutional banking, business banking, or any related/similar sector
· Highly accomplished in sales and lead generation
· Excellent communication and negotiation skills
· An understanding of KYC, AML, PEPs is advantageous
· Outstanding academic performance
· Accuracy, diligence and a high level of attention to detail
· A mobile phone, a PC with internal or external webcam capability and reliable internet
The Remuneration
All members of our global sales team are given a commission scheme ranging from 2.5% to 15% on successful transaction volumes (terms & conditions apply). Your commission earnings will increase with your performance growth. There is no investment or fee required from you to come on board with us.
Additional Benefits
Flexible working conditions such as working-from-home and selected hours
· Ongoing delivery of high-quality training and trade finance product knowledge
· Opportunity to learn and develop new skills
· Live support from our senior management team
· Expand your professional network by connecting with our professional LinkedIn followers
· Sales lead help for high performing individuals
Finacle Internet & Mobile banking Technical support with a thorough understanding on FEBA topology.
Development/Customization and parameterization of Finacle Internet & Mobile banking, as per the business requirements.
Analysis and preparation of system requirement specifications in accordance with business requirements and provide solutions.
Direct support for on-going projects in respect of the assigned applications.
Installation and maintenance of new system environments for project, Test and development, production and DR
Responsible for all future deployment of Mobile banking application, wrapping & upload to Apple, Android stores.
Ensure the developments/configuration changes technically interface successfully with existing systems using the optimum methods
Provides detailed analysis and investigation of complex issues escalated from first level help desk / production support and provides resolutions in order to minimize disruption to production systems.
Identification and segregation of product issues and customization issues.
Simulation of technical issues in test environments for detailed analysis and resolution
Coordination with application vendors for product issues requiring fixes and patches.
Coordination with various business users and stakeholders for system requirements finalizations and acceptance testing.
Testing of fixes and patches provided by application vendor.
Migration and deployment of resolutions, fixes and patches.
Responsible along with the team for installation and configuration of Finacle IB & MB, Oracle drivers – Test environments, UAT environment and Production environment.
Maintain Issue tracker, escalate to Project Manager, for delays in provision of solutions from Client, Infosys and other parties
Perform and Assist the testing team during SIT and UAT phases definitions supplied.
Support in setting up the technical architecture and tools of the Finacle.
Assist with the definition of additional standard enhancements that need to be developed.
Undertake any development activities that may occur during the implementation such as additional specific functionality, interfacing to external systems, or conversion programs to be built.
Install custom enhancements and validate technical setup and conduct necessary testing to ensure user acceptance and global quality of the solution delivered.
Assist with the setting up of a production environment and on the running of the products including database administration.
Provide clear and concise technical documentation for solutions and fixes to be used by internal and external parties including system users
The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions
Duties & Responsibilities
• Provide excellent customer service and handle Customer queries.
• Handle phone calls, respond to emails and meet customers when PCM / PRMs are away / busy.
• Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for
cross sell.
• Provide customers with Account / Credit Card statement as requested.
• To offer the 8 Global Premier Service Standards.
• Forward to Scanning / SD all applications after checking that all are in-order and authorized as appropriate to prevent any errors.
Reply for all discrepancies received from GR / SD.
• Prepare letters for RP follow up and collect and update RPs received from customers and send them to SD for filing
• Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail lists for dispatch.
• To effectively use CRMS as a tool to update contact history and cross sell bank products
• To be conversant with policies and procedures and all subsequent updates related to RBWM
Country : Qatar
Description : VINIRMA Consulting Pvt. Ltd. is a 360° Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.
VINIRMA Consulting is currently looking for Service Desk Manager for one of our clients which is a leading bank in Qatar with the following skill set and terms and conditions.
Skill set required
Should have strong back-ground in Windows backend environment.
Should be able to communicate well with clients be proficient in implementing ITIL/COBIT Processes and experienced in handling IT audits.
Preferably candidates having Gulf Experience.
Candidates from banking domain will be given priority.
Terms and conditions
Joining time frame: Maximum 1 month
The selected candidates shall be a direct employee of one of the leading banks in Qatar.
Process account opening applications and requests
Coordinate with Corporate, Commercial, Retail and other Departments wherever required
Reconciliation and follow up of Office Accounts
After sales service with regard to Account maintenance, funds transfer
MIS preparation, maintenance and publishing
Data entry into various banking application software for processing customer requests
Participate in projects identified for new processes or enhancement to existing processes
Understand customer impacting areas in processes and propose fixes
Movement and transfer of files and other material related to the Operations Department
Arrange the processed files and applications as per the guidelines
Collaborate within the department and interact with other departments
Adhere to Bank processes and policies, Regulatory guidelines and internal documents
Follow up effectively on delegated assignments/tasks/communications and escalate in timely manner
Communicate with other departments, Banks, service providers and external parties for operational related processes
Other duties as assigned by the reporting manager or designate from time to time. salary is negotiable by employer
About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Senior Officer Settlement, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
Role Summary:
The incumbent will be responsible and accountable for managing the Import L/Cs Settlement function in the Group by ensuring the timely settlement of the import L/Cs in a way that supports the business units and ensures a good working relationship with the Group's clients
Role Description:
Ensure that the information disclosed to the stakeholders with respect to settled import LCs is complete, accurate and provided on a timely basis.
Liaise with Group Compliance on QCB related compliance issues, as and when required.
Act as liaison to banks, beneficiaries, attorneys, clients.
Coordinate with QNB Section Heads and Managers involved in transactions relating to Import Letters of Credit and settlement to ensure efficient handling of operations.
Supervise and oversee the daily and monthly balancing of Trade Finance Operations records to reflect the actual liabilities of QNB and clients.
Coordinate with QNB Managers to ensure that outstanding balances of project finance clients do not exceed limits, and dues/ past dues are followed-up on daily basis.
Prepare and submit reports to senior manager to monitor workflow and income in addition to the monthly and quarterly reports.
Ensure efficient processing and handling of Import Letters settlement of Credit with strict compliance to QNB policy and procedures and International Chamber of Commerce Rules.
Verify accuracy and correct processing of all section work before authorizing, to secure the position of QNB and its clients.
Verify Swifts of transactions relating to settlement Import Letters of Credit.
Supervise staff of settlement Import Letters of Credit Settlement Unit and develop their knowledge and skills in Import Letters of Credit transactions.
Review settlement value of documents, sight, acceptance, DCF and past dues in same value dates ensuring full funding coverage with FX and Credit Dept. to avoid loss due to delay of payment interest.
Ensure timely reconciliation of the branch's accounts with the local regulator, local/ foreign banks and ensure that there are no outstanding entries for rectifications for a long period.
Monitor all facility utilization, as well as system amendments versus approved personal loans.
Manage administration of Letter of Credit facilities with banking institutions.
Recommend changes and improvements to policies and procedures pertaining to Letter of Credit settlement.
Responsible for ensuring collateral fees assessed are reasonable.
Approve transactions prepared by team.
Negotiate complex Letter of Credit information for backstop credits as related to payoffs and new business.
Provide guidance to loan closing, marketing and loan administration departments as required for Letter of Credit support.
Support International Branches and Subsidiaries
Manage and coach staff to develop their knowledge skills to safeguard QNB and clients against ambiguous transactions.
Make sure that Business Continuity measures are coordinated and controlled within the department.
Qualifications:
University graduate with 8-10 years of experience in Bank's Trade Finance Operations out of which 4 years in supervisory/ managerial position.
Identify accounts with outstanding invoices and establish communication with the client / relevant parties and promptly notify them of outstanding balances and continuously follow up for payment.
- Establish payment arrangements, including settlements with client / relevant parties and assertive in enforcing payment terms.
- Provide detailed updates on the collection activity and update client information in collection system.
Requirements
- Candidates should have a degree in accountancy or a related subject and will preferable have a masters degree as well.
- Candidates should have experience of working in a credit control department and should be fluent in written and spoken Arabic
Doha bank-----
Job Purpose
The Cashier is responsible for the processing of Bulk Cash coming from the Branches. He is also responsible for receiving and giving cash to ATM cashiers for ATM replenishments.
Main Duties
• Handles cash transactions related to Branches.
• Maintains and tally daily teller proof by the end of the day/daily balancing of Cash position.
• Buying and selling of Foreign currency notes and keeps a constant track of exchange rates.
• Keeps himself posted of all teller policies and procedures and ensures that they are strictly followed.
• Ensures that Bank policies and procedures are adhered to while handling cash.
• Gives and receives cash for ATM cash replenishment.
• Any other duties assigned by Manager, Back Office Operations.
Essential Qualifications/Experience Required
• University degree preferred in Banking/Finance/Business
• Min. of 3 years experience as a teller
Neil Debt Collection
Category : Other
Description : Multi-national Telecommunication and Banking Outsourcing Company requires Tagalog, Arabic and English speaking agents. No prior experience required. Looking for passionate individuals with eagerness to learn and grow. Attractive salary and incentive structure.
Builds and develops lasting relationships with large local corporates and global multinational corporations operating in Qatar.
Client Details
One of the Leading banking/ Financial Services
Description
• Responsible on gathering and analyzing credit information on current and potential borrowers.
• Lead the negotiation of terms & conditions and legal documentation with borrowers.
• Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.
• Ensure Credit Facility Agreements are prepared against deadlines and appropriately structured to the client's needs.
• Propose credit facility packages tailored to the requirements and credit worthiness of corporate clients.
• Monitors and supervises clients’ commitment to ensure a continuity of credit movement, tenor matching of credit facilities along with maintaining a sustainable and good relation with clients.
Job Offer
The package will be competitive
TEKINROADS CONSULTING-----
Business Analyst is responsible for the review, analyze & evaluate processes, systems & user needs for planned projects based on the business plan of the enterprise. The Business Analyst is involved in the development of business cases & managing UAT
Trdfin Support Services Pvt Ltd
Description : Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide.
If you are truly passionate about sales and have outstanding selling skills, this role could be for you.
Your main task is to attract new clients (sales) involved in international trade such as exporters and importers by offering them our trade finance services such as LC (Letter of Credit, SBLC (Stand-by Letter of Credit), BG (Bank Guarantee) necessary for them to trade successfully in the global market.
About The Job
· Identify opportunities (lead generation) and generate sales from your country of residence.
· Build and maintain strong customer relationships and assist with all relevant client checks.
· Review Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorism Finance (CTF) requirements.
You Must Have
· 2+ years of experience in financial consultation, corporate advisory, corporate and institutional banking, business banking, or any related/similar sector
· Highly accomplished in sales and lead generation
· Excellent communication and negotiation skills
· An understanding of KYC, AML, PEPs is advantageous
· Outstanding academic performance
· Accuracy, diligence and a high level of attention to detail
· A mobile phone, a PC with internal or external webcam capability and reliable internet
The Remuneration
All members of our global sales team are given a commission scheme ranging from 2.5% to 15% on successful transaction volumes (terms & conditions apply). Your commission earnings will increase with your performance growth. There is no investment or fee required from you to come on board with us.
Additional Benefits
Flexible working conditions such as working-from-home and selected hours
· Ongoing delivery of high-quality training and trade finance product knowledge
· Opportunity to learn and develop new skills
· Live support from our senior management team
· Expand your professional network by connecting with our professional LinkedIn followers
· Sales lead help for high performing individuals
Finacle Internet & Mobile banking Technical support with a thorough understanding on FEBA topology.
Development/Customization and parameterization of Finacle Internet & Mobile banking, as per the business requirements.
Analysis and preparation of system requirement specifications in accordance with business requirements and provide solutions.
Direct support for on-going projects in respect of the assigned applications.
Installation and maintenance of new system environments for project, Test and development, production and DR
Responsible for all future deployment of Mobile banking application, wrapping & upload to Apple, Android stores.
Ensure the developments/configuration changes technically interface successfully with existing systems using the optimum methods
Provides detailed analysis and investigation of complex issues escalated from first level help desk / production support and provides resolutions in order to minimize disruption to production systems.
Identification and segregation of product issues and customization issues.
Simulation of technical issues in test environments for detailed analysis and resolution
Coordination with application vendors for product issues requiring fixes and patches.
Coordination with various business users and stakeholders for system requirements finalizations and acceptance testing.
Testing of fixes and patches provided by application vendor.
Migration and deployment of resolutions, fixes and patches.
Responsible along with the team for installation and configuration of Finacle IB & MB, Oracle drivers – Test environments, UAT environment and Production environment.
Maintain Issue tracker, escalate to Project Manager, for delays in provision of solutions from Client, Infosys and other parties
Perform and Assist the testing team during SIT and UAT phases definitions supplied.
Support in setting up the technical architecture and tools of the Finacle.
Assist with the definition of additional standard enhancements that need to be developed.
Undertake any development activities that may occur during the implementation such as additional specific functionality, interfacing to external systems, or conversion programs to be built.
Install custom enhancements and validate technical setup and conduct necessary testing to ensure user acceptance and global quality of the solution delivered.
Assist with the setting up of a production environment and on the running of the products including database administration.
Provide clear and concise technical documentation for solutions and fixes to be used by internal and external parties including system users